Refund Policy
[PLACEHOLDER — PENDING MONA'S DECISION] The specifics below are not yet confirmed.
Opened or used products
[PLACEHOLDER] Can perfume, bukhoor, makeup or body/skincare items be returned once opened? This is a real business decision for Mona — many retailers in this category don't accept returns on opened items for hygiene reasons, but that has not been decided here.
Return window
[PLACEHOLDER — the number of days allowed for a return, from the delivery date, has not been set]
Condition requirements
[PLACEHOLDER — condition requirements (original packaging, safety seal, proof of purchase) have not been set]